French-speaking Medical Customer Support in Lisbon, Portugal | Starting date 08.11.2021 | Signing bonus: 1500 Eur

Are you a native French speaker with a B1-B2 level of English with great stress management skills looking for a new adventure in Lisbon?

About our Client

Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.
Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector, with plenty of growth opportunities.

Why Lisbon?

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and around 2.8 million in the entire metropolitan area. It is a city close to the sea, offering great shopping, nightlife, and an amazing cultural heritage, and many beautiful buildings. This is one of many reasons that Lisbon has become one of the most popular destinations for European travellers. The climate has what is called the subtropical - Mediterranean climate, meaning that it has mild winters and hot summers.  Lisbon has everything you wish for: sun, warmth, good nightlife, relaxed lifestyle, good food, shopping, culture, parks, and surfing!

You can have a look at the cost of living in the city here: https://www.numbeo.com/cost-of-living/in/Lisbon

Responsibilities

• Assist consumers when ordering a device or test kit
• Knowing how to reassure the patient in the event of a malfunction of the device, have unconditional control stressful situation (knowing how to manage situations in which the person is in a intense panic due to malfunction
• Knowing how to provide first-degree technical assistance in the event of a malfunction (trouble shooting)
• Report each contact as a report in English
• You will assist French-speaking users

Key Skills and Experience:

• native French speaker, good English at least B1 level
• Stress managemente skills
• Troubleshooting skills
• Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
• Strong communication, customer service, relationship management and support skills

Our Offer

• Relocation package: 
  
  • Accommodation in a shared apartment with your own private room (all expenses covered by the company (rent + bills) including cleaning)
  • Initial flight expenses refund
  • Pick-up at the airport 
  • Support with legal registration, tax number, residence papers
  • Free annual flight to your home country
• Competitive salary + bonus if applicable
• Private health insurance after 6 months of employment
• Free Portuguese language courses, water sports, soft trekking, and much more
• International career in a multicultural environment
• Possibility of cooperation with leaders in various industries
• Intensive training and familiarization phase
• Ample opportunity to grow and evolve within our organization

How to apply

Interested? Apply today & share this job with a friend! roberta@multilingualjobsworldwide.com

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