Our client is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Their client base includes a range from small start-up companies to market leaders such as Microsoft, Cisco, Google, and more as well as their partner networks. They have sustained rapid growth since its founding in 2004.

They are a performance-based organization that rewards creativity, hard work, and success. It is not your typical corporate environment. Their business casual atmosphere and fast-paced workday make it a unique place to work.

What will you do:

Customer Success Manager (“CSM”) helps existing customers successfully onboard, adopt, and expand their usage of public, private, and hybrid cloud platforms. Customer engagements are managed in an inside sales model, with a combination of outbound and account management tactics. In addition to building strong transactional and strategic customer relationships, a successful CSM manages relationships with technology providers, direct and channel sales partners, and solutions/sales engineers.

The role is a trusted advisor to customers, working cross-functionally across customer departments (i.e. Marketing, Finance, IT, Back Office, etc.). The best CSMs maximize platform adoption for clients by implementing use cases in multiple departments, broadening the user base while deepening the application stack.

The organization provides product, process, systems, and sales training to develop the skills of our CSMs for current and future roles. This includes product and platform-specific training including, but not limited to, hands-on training, vendor certifications, partner certifications, and sales tool training.

What we expect from you:

• Bachelor’s Degree
• Experience Customer Support, Customer Success, Customer Service, and/or Information Technology
• Ability to successfully manage a portfolio of both transactional and strategic customer relationships
• Ability to deftly intake and resolve customer escalations. Requires nuanced communication skills, active listening skills, and objective response cadences
• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration
• Excellent written and verbal communication skills.
• Follow all N3 Information Security policies and processes as required per the job function/role of this position.
• English and French are required for this role due to business nature requirements.

Technical Experience

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Experience with CRM Software (Dynamics, Salesforce, etc.) preferred.

What can we offer:

• Competitive salary depending on your skills and experience with a potential to earn up to 10% more in performance-based bonuses.
• Constant support and clear development path from your first day at the office – dedicated Buddy, who will help you in adjusting to the new workplace.
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
• Medical insurance, multisport card, the possibility of working remote – location related.
• Bonuses for referring new employees.
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities, and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to-day life. 
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.