French-speaking Customer Success Manager in Warsaw, Poland

Posted 17 November 2021
LocationPoland
Job type Permanent
DisciplineSales
Reference34579
Contact NameIsabel Palacio

Job description

Our client is driven by their passions and propelled by their quest to innovate, thrive and learn. They are the tastemakers of technology, transforming the way the world works and shaping the future of business. They work hard. They play hard. They make moves. Here, success is no accident. It’s theirs to grow.

Our client is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Their client base includes a range from small start-up companies to market leaders such as Microsoft, Cisco, Google, and more as well as their partner networks. They have sustained rapid growth since its founding in 2004.

They are a performance-based organization that rewards creativity, hard work, and success. It is not your typical corporate environment. Their business casual atmosphere and fast-paced workday make it a unique place to work.

What will you do:

Customer Success Manager (“CSM”) helps existing customers successfully onboard, adopt, and expand their usage of public, private, and hybrid cloud platforms. Customer engagements are managed in an inside sales model, with a combination of outbound and account management tactics. In addition to building strong transactional and strategic customer relationships, a successful CSM manages relationships with technology providers, direct and channel sales partners, and solutions/sales engineers.

The role is a trusted advisors to customers, working cross-functionally across customer departments (i.e. Marketing, Finance, IT, Back Office, etc.). The best CSMs maximize platform adoption for clients by implementing use cases in multiple departments, broadening the user base while deepening the application stack.

The organization provides product, process, systems, and sales training to develop the skills of our CSMs for current and future roles. This includes product and platform specific training including, but not limited to, hands-on training, vendor certifications, partner certifications, and sales tool training.

What we expect from you:

  • Bachelor’s Degree
  • Experience in Inside Sales, Business Development, Customer Support, Customer Success, Customer Service, and/or Information Technology
  • Microsoft Certification / any Microsoft business experiences will be an added advantage
  • Express desire to develop a career in technology sales
  • Ability to meet and/or exceed specific sales goals (i.e. revenue, pipeline, activity, customer retention, etc.)
  • Ability to successfully manage a portfolio of both transactional and strategic customer relationships
  • Work style consistent with adopting best practice frameworks, being receptive to coaching and training, and committing to the processes that create results
  • Strong teaming personality: Drive individual success within the construct of a formal team including rigorous sales management, professional development, and mutual support
  • Ability to deftly intake and resolve customer escalations. Requires nuanced communication skills, active listening skills, and objective response cadences
  • Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success
  • Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
  • Excellent written and verbal communication skills.
  • Follow all N3 Information Security policies and processes as required per the job function/role of this position.
  • English and French are required for this role due to business nature requirement.

Technical Experience

  • Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
  • Experience with CRM Software (Dynamics, Salesforce, etc.) preferred.

What can we offer:

  • Competitive salary depending on your skills and experience with a potential to earn up to 10% more in performance-based bonuses.
  • Constant support and clear development path from your first day at the office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
  • Medical insurance, multisport card, the possibility of working remote – location related.
  • Bonuses for referring new employees.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities, and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to-day life. 
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

About us  

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and many more with businesses from all over the world. 

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries