We are looking for a Watches Expert for our client in Amsterdam! Do you want to be a part of a fast-phased environment where you can develop your skills within the luxury market? Then we would love to hear from you. 

Our client

Our client is a French luxury fashion house. The brand has everything from luxury bags and leather goods to ready-to-wear, shoes, perfumes, watches, jewelry, accessories, sunglasses, and books. Our client is one of the world's leading international fashion houses. It sells its products through standalone boutiques, lease departments in high-end departmental stores, and through the ecommerce section of its website.

Watches Expert

In the role as a Expert Client Advisor Watches, you will be an ambassador of the brand ensuring that every client is treated according to our client's promise. You will actively support the Store Management team with the development of the Watches category,  in-line with the standards and expectations of the brand. You will continuously enhance and share your expertise in watches, contributing to business strategies and supporting the team with best-practice, knowledge and client experience. You will demonstrate impeccable product knowledge, while maintaining a highly analytical and commercial mind-set.

You will recruit, retain, and elevate top clients, both existing and prospective, with particular focus on local clientele and watches. You will collaborate closely with the Store Management and Head Office team.

Duties & Responsibilities

• Possess and maintain a strong, in-depth, and highly technical expertise of Watches which you will use to support and develop the performance of the category;
• Exercising independent judgement and discretion, identifying client preferences and follow-up on inquiries and concern are strong components of this role.
• In collaboration with the Store Management team, focus on Watches development strategies and actively identify and recruit new potential clients individually and with the team;
• Be the role model of your category – demonstrating an active, genuine passion and strong enthusiasm, by demonstrating pro-activity.
• Actively animate the watches category to the full store team at every available opportunity
• Support the Store Management team in coaching and challenging the team to ensure personal sales targets, while ensuring an elevated and memorable client experience;
• Use your Expert knowledge to communicate and inspire the team on watches strategy and actively communicate relevant business information (animate trainings etc)
• Ability to provide Head Office with feedback relating to watches and demonstrate strong understanding of the business of your category. Ability to create and implement specific action plans to proactively drive the business.
• Be fully integrated to the store team and contribute to achieving the overall objectives of the store
• Develop the highest brand and product knowledge and drive silhouette mindset with a strong focus on selling all categories.

Skills needed to succeed in this role

• Fluency in English and Dutch
• Strong market expertise in watches
• Commercial leadership and advanced product and client skills
• Advanced customer service focus and understanding

We are doing the interview process continuously, so please do not hesitate to apply or reach out to us for any further questions.