Dutch-speaking System Analyst (hybrid working) in Lisbon

Posted 29 June 2022
LocationLisbon
Job type Permanent
DisciplineCustomer Service
Reference35499
Contact NameKatoo Roekens

Job description

Are you a true problem solver with previous experience in a Technical Support role? We are looking for you!

Our client is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries, They serve leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

They are a renowned global IT service and consulting company, presently developing their tech footprint in Lisbon (Parque das Nações). For their technical project their are looking for a System Analyst, who will play a critical role in assisting the clients as system expert, providing an excellent technical customer support.

Roles & Responsibilities

  • Manage systems access approvals, from our client and its end customers, partners, and third parties. Manage access controls for new personnel starters, movers, and leavers (employees/contractors) in Service Delivery
  • Perform security license validation (cost down process). Coordinate Scrub process (which is list of/report of individuals and what systems each person has access to), to perform oversight/control review of such access; forward any system requests/changes to appropriate approver, as applicable
  • Perform UAT/Regression testing (Service Delivery focus), Perform Zero Test for CRM (i.e., test before business/production start), Perform Business Systems projects with respect to PEGA/CLICK.
  • Provide incident Management and Support, perform ground plan maintenance, Perform escalations for service confirmations,
  • Customer Account Management. Provide Business Continuity Plan (BCP) Support for Service Delivery
  • Provide standard and non-standard service delivery reporting

Qualification, Education and Experience

  • Minimum 2 Years of Experience in similar role
  • Relevant Educational degree with relevant work experience in the related area of work.
  • Experienced in Analyzing and documenting business and technical processes.
  • Extensive hands-on experience in Industry leading products for ticketing, call management.
  • Analytical, Attention to detail, Dependability, Integrity, Adaptability, ownership and customer focus are the key competencies required for the role.
  • Language Thresholds: Dutch C1 and English C1

Benefits and Perks

  • Permanent contract;
  • Competitive salary;
  • Private health and life insurance from day one in the company;
  • Working hours: Monday to Friday, day shift;
  • Remote during pandemic (on-site thereafter);
  • Meal allowance on card/voucher;
  • Career progression opportunities;
  • Parenthood program;
  • Discount for one of the most known gyms in Portugal;
  • Staff canteen with varied food options and river-facing balcony seating

 

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