Dutch-speaking Insurance & Claims administrator in Varna, Bulgaria

Posted 13 January 2022
Job type Permanent
DisciplineCustomer Service
Contact NameJean-Nicolas Ruth

Job description

Are you interested in working for a major Belgian bank in Varna Bulgaria? Then read on quickly. 

We are looking for Dutch or Flemish speakers who wants to work in the Technical customer service. 

Our Client

Our client is a Belgian bank that aspire at being far more than a bank and an insurance: ´we want to enable and protect the dreams of our clients. Even more: we want to inspire, boost and stimulate those who count on us, day after day.´ This bank is a group of 41 000 talented employees in different countries who work together and share a common culture. 

The Role

The Insurance Claims Administrator is responsible for drawing up and managing non-life contracts, as well as for handling claims linked to these contracts.  (S)he is managing the whole lifecycle of a claim – from the moment an accident happens (1st indication that the victim has had an accident) until final resolution / payment.


  • Account insurance, Claims bodily injuries & school injuries
  • Communication via phone & e-mail
  • Processing payments
  • Respond pro-actively to the customers needs
  • Processing of new claim as per internal guidelines - which includes: 
    • Analyze and interpret client questions to determine the problem and solve it
    • Take the decision on claim case
    • Solve or escalate calls within time guidelines
    • Validate of customer data and provide medical data on used systems
    • Answer client questions and give information
    • Communication with other departments 
  • Collect data, perform analysis
  • Ensure that all SLA's & KPI's are being met

The Ideal Profile

  • Technical requirements are not a must
  • Native-level Dutch, intermediate English
  • Secondary diploma completed
  • Experience with MS Office
  • Willingness to learn
  • Problem solving skills
  • Positive attitude

The Offer & Benefits

  • Fast recruitment process
  • Office at the seaside
  • Career opportunities
  • After 1.5 years it is possible to get a contract with the bank itself
  • Strong relocation package and support


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