Dutch-speaking Inbound Sales Agent in Sofia (or remote in Bulgaria)

Posted 03 October 2021
Job type Permanent
DisciplineCustomer Service
Contact NameKatoo Roekens

Job description

Do you want to work in a small but international company in Sofia, using your Dutch language skills to help others?

Our client is looking for Dutch speakers to join their Customer Support team in Sofia, Bulgaria!

Our Client

Our client is a small-scale company representing many international Dutch and Belgian brands. They operate on a low hierarchy system, and are passionate about making sure that their colleagues are taken care of, both inside and outside of the workplace. Thanks to their strong internal team, they are able to provide top-quality Customer Support to the Dutch speaking market on behalf of industry-leading Dutch and Flemish brands. They are now looking to expand their Dutch speaking team to be able to assist more Dutch speaking customers. 

The Role

  • Handle inbound calls and emails related to taking orders, handle cancelation of moving of appointments, answering different questions etc.
  • Transfer clients with different departments (depots, financial department or service department) based on their requests
  • Deliver an excellent client service
  • Solve problems and treat complaints
  • Conduct outbound sales calls to warm leads to pitch new products

The Ideal Profile

  • Native-level Dutch, intermediate English
  • Secondary diploma completed
  • Sales experience is an advantage
  • Experience with MS Office
  • Willingness to learn
  • Positive attitude
  • Great backgrounds: Retail, hospitality, restaurants, administration, customer support

The Offer & Benefits

  • Fast recruitment process
  • 2 paid breaks per day, plus lunch break
  • Initial training program
  • Opportunity to grow within the company
  • Strong relocation package and support
    • Dedicated relocation team to make move as smooth as possible
    • Assistance in finding a suitable apartment based on candidate´s financial and design preferences
    • Accommodation provided for initial days in Sofia
    • Assistance in opening a bank account and ordering credit card
  • Social events organized
    • Pizza parties, hiking trips, etc.
    • Holiday parties
  • Wellness events organizes
  • Salary which is above average based on local standards


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