Dutch-speaking Customer Support Agent in Barcelona

Posted 11 November 2021
LocationBarcelona
Job type Permanent
DisciplineCustomer Service
Reference34538
Contact NameKatoo Roekens

Job description

Work as a Dutch-speaking Customer Support Agent in beautiful Barcelona

As a Customer Support Agent, you will play a crucial role in an important new partnership for our client by assisting customers with their questions and inquiries and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2021, which offers a wide range of opportunities for internal promotions and career development for the right candidates.

Main responsibilities:

  • Receive and handle Dutch-speaking customer requests by phone, email and chat
  • Function as an ambassador for the Discovery Channel service
  • Collection and maintenance of customer data
  • Clarification of customer inquiries regarding service, subscription, payment and technical requirements
  • Work on requests and comments via the Discovery Channel Media channels

Requirements

  • Complete Dutch fluency on a native speaker level
  • Experience in customer service, communications or similar roles
  • Good knowledge of current social media channels (Facebook, Twitter etc.)
  • Passion for community management and digital affinity
  • Excellent communication & inter-personal skills

Offer

  • The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
  • Highly competitive salary: €20.000 per annum (39h)
  • An ambitious company culture, encouraging internal promotions and professional development
  • An attractive relocation package to help you get settled in Barcelona
  • International working environment

 

Interested in developing your career in sunny Barcelona? Apply by submitting your English CV today, and let's have a chat about the opportunity! 

 

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