Dutch-speaking Customer Experience Expert to beautiful Valencia, Spain

Posted 09 November 2023
Discipline Customer Service
Contact NameMathilde Lootens

Job description

Do you see yourself working at the forefront of Fintech and Customer Experience at the coolest startup in Valencia? Then keep reading! Our client is looking for Dutch-speaking CX specialists who can always provide their customers with a solution.

Why you don't want to miss this opportunity?


First of all, because you will be working in a place where you can make an impact. Our client is a startup. They have only been trying to deliver the world’s best customer service for 3 years. So from day 1, they are open to your ideas on how to grow even faster as a company. Moreover, this is a new project. So you start with 4 other colleagues with whom you work closely together. You will therefore lay the foundations for the processes and working culture in the future. Does that sound like a challenge?


Our client offers an international working environment. Yes, your customers speak Dutch and English. But your colleagues are from all over the world. You can experience working with dozens of nationalities and build your own international network. And can hard work go hand in hand with fun? Of course! Because we understand that you and all your colleagues leave a lot behind to come to Valencia. That is why we offer a lot of activities and extras. That's how you'll really get to know your colleagues.


Here's a preview of what we have to offer:

  • Spanish classes

  • Mindfulness classes

  • Great Friday evening drinks

  • Fitness bootcamps to stay fit and active


Why you don't want to miss this opportunity:

  • Work at a tech startup where you can develop and there is room for your ideas

  • Improve your professional skills: communication, innovation, and implementation of new technology

  • An international working environment with 20+ nationalities

  • An amazing adventure in one of Europe's most beautiful cities

  • Working in a close-knit and start-up team

  • Free lunch and breakfast at the office


What do you have to do:

  • Support B2B customers over the phone, email, and chat

  • Communicate with customers to find the best solution to their problem

  • Constantly brainstorm with your colleagues to improve the Customer Experience

  • Troubleshooting, innovation, and change management are part of the daily business

  • You will use the latest technology and AI integrations and become an expert in this field

  • Control and handle payment inquiries from sellers and buyers through various client platforms

  • Responsible for Trustpilot reviews improving overall company NPS through excellent service

  • Flagging and escalation of customer queries and coming up with suitable solutions

  • Mapping and improving business processes to enhance customer journey and satisfaction

Job requirements

  • Native level Dutch and fluent English

  • Customer service is in your DNA and you have some experience already

  • Excellent communication skills

  • An interest in innovation (think chatbot-integrations)

  • You are proactive and solution-oriented

  • You can think outside the box to always find a solution for the customer

  • A technical background is an advantage

  • You are proficient with computers and can type at lightning speed


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