Dutch-speaking Customer Care Associate in Bucharest, Romania

Posted 04 October 2021
LocationBucharest
Job type Permanent
DisciplineCustomer Service
Reference34405
Contact NameKatoo Roekens

Job description

Are you an enthusiastic Dutch speaker looking for a work experience within Customer Support?

The Role

As a Customer Care Associate, you will be responsible with the following:

  • Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner.
  • Log incidents accurately and document all call information according to standard operating procedures.
  • Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints.
  • Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
  • Keep all company information which includes customer information confidential and secured
  • Ensure compliance to all company policies and procedures

The Requirements

  • Minimum B2 level of Dutch and English
  • Good written and verbal skills
  • Quick learner, patient, customer centric and pay attention to details
  • Excellent data entry, typing skills and understanding of call center environment
  • Basic knowledge of MS Office Tools: Word, Excel & Outlook
  • Ability to de-escalate calls and handle high profile escalations
  • Under Grad / Graduate / High school diploma or equivalent

The Offer

  • Competitive salary + language bonus and other benefits
  • Opportunity to work in a fast growing company and in a multinational environment
  • Opportunity to grow in the organization and build a successful career path
  • Personal and professional development through a variety of training programs (hard/soft skills)
  • Access to a variety of benefits

Interested?

Send your English cv to katoo@multilingualjobsworldwide.com