Customer support agents are our company’s face and provide excellent service regarding all iGaming topics. They act professional while showing empathy and answer incoming questions in English and German on a near native level. CS agents will eventually work shifts but for now operate from Monday to Friday. This role is a full time employment with 40h per week.
Responsibilities:
· Communicate with our customers via e-mail and live chat, no phone calls
· Provide customer support on gaming, financial, technical, or any other issues related to our online product offers
· Guide customers through our sites on desktops and mobile phones
· Assisting them in using our various services and products
· Collaborate with other team members
· Contribute to our high performance & high quality work culture and our good working atmosphere · Actively report various topics and metrics internally to team leads, the product owner, and other business partners
Required Competences/Qualifications:
· Native or near native level in German, both verbal and written, is mandatory
· Excellent communication skills
· Great team player with an ability to work with autonomy and good initiative
· Can work well under pressure and navigate online in multiple platforms
· Eager to learn and keep up with new updates information in a fast-paced environment
· Adaptability to work shifts (no night shifts)
· Previous experience in the Customer Support industry is an advantage
