Customer Service Manager with English and Turkish

Posted 17 November 2021
LocationPoland
Job type Permanent
DisciplineSales
Reference34592
Contact NameAksel Tuohimaa

Job description

Customer Service Manager with English & Turkish

Our client is driven by their passions and propelled by their quest to innovate, thrive and learn. They are the tastemakers of technology, transforming the way the world works and shaping the future of business. They work hard. They play hard. They make moves. Here, success is no accident. It’s theirs to grow.

Our client is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Their client base includes a range from small start-up companies to market leaders such as Microsoft, Cisco, Google, and more as well as their partner networks. They have sustained rapid growth since its founding in 2004.

They are a performance-based organization that rewards creativity, hard work, and success. It is not your typical corporate environment. Their business casual atmosphere and fast-paced workday make it a unique place to work.

 

Customer Success Manager (CSM)

Customer Success Managers build relationships with and assist existing customers in onboarding, adopting and expanding their usage of products.  CSMs troubleshoot and route issues to various teams for resolution.

 

Key Responsibilities

  • Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities.
  • Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers.
  • Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation.
  • Products/Offering Focus – Demonstrate expertise multiple offerings or full portfolio coverage.
  • Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh.
  • Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase.

 

Critical Competencies

  • Communication Skills – Executive level written and verbal communication, strong stakeholder relationship building.
  • Sales Skills – Consultative selling, account management or other customer success/nurture engagement work to deliver with end Customer.
  • Industry Knowledge – Knowledge of client industry trends and demonstrated experience in learning new products and services.
  • Busines Operations – Understands requirements for successful onboarding/adoption and critical escalation paths for customer issues.

 

 

Qualifications

  • Education – Bachelor’s degree is required. Professional Sales & Account Management is preferred.
  • Experience – Experience in consultative selling, account management or other customer success/nurture engagement work from a consulting or pre-sales environment, experience in any is ideal.
  • Tools/Systems – Fluency with basic productivity tools (Outlook, O365, Web Conferencing tools) and experience using CRM systems required, experience using prospecting tools (Zoominfo, Techtarget, etc.) preferred.
  • Language - English & Turkish

 

About Nordic Jobs Worldwide

We are a professional Nordic recruitment company, specializing in connecting candidates from Sweden, Finland, Norway and Denmark with companies from all over the world.

Nordic Jobs Worldwide is the largest recruitment agency in the Nordic region, where we match the most exciting jobs with Nordic talent. Over the past 2 years, we have recruited and helped over 1000 candidates from the Nordic countries, for the dream job with our partners in over 28 different countries.