Bilingual Dutch & French-speaking Customer Service for luxury car brand

Posted 29 June 2021
LocationMaastricht
Job type Permanent
DisciplineCustomer Service
Reference33467
Contact NameElisabeth Grosset

Job description

Ready to work for one of Germany's most desired luxury car brands? Then please read on! 

 

The company

Our client builds the world's fastest luxury cars and is looking for professional customer support agents speaking French and Dutch to help serve the Benelux market. From their offices in Maastricht in the Netherlands, they provide excellent assistance to customers and dealers, 24 hours a day, 7 days a week, 365 days a year. ”The best or nothing”. Are you ready to represent an A-star brand?

 

What will you do

All inquiries and complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, technical and product topics and general company-related inquiries.

As a Customer Service Representative, you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and queries are dealt with adequately. You manage our services to customers and transfer product knowledge, all communication with the customers will be in Dutch or French. Our business language within the company is English.

 

You are/have

  • Good understanding of customer satisfaction
  • Excellent knowledge of Dutch and French, plus fluency in English (corporate language)
  • Ability to work in a structured environment, to prioritize, analyze and coordinate your day to day responsibilities
  • Empathy and negotiation skills

 

You are offered

  • A job in a multicultural, dynamic, and informal international working environment 
  • A €5.000 relocation plan to help you settle in Maastricht
  • A safe Covid-19 policy to ensure you can work comfortably
  • A “tailor-made” individual development plan
  • A Transportation plan: free bike every three years or free public transport or contribution to fuel costs
  • Collective health insurance at discounted rates
  • A non-contributory pension plan
  • A Competitive performance-based salary growth
  • A Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.


Working Conditions

  • Full-time basis of 40 hours per week from Monday-Friday, the part-time based contract can be discussed;
  • We provide an extensive three-week initial training and a follow-up buddy program of 2-3 months;
  • You will be offered the first contract with a duration of one year;

Interested? Send your English CV to camille@multilingualjobsworldwide.com and let's talk about the opportunity!

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.