We are looking for an Associate Technical Support Analyst to join a global IT services and consulting company in Budapest, Hungary!
Our client is a leading multinational provider of digital transformation, consulting, and business re-engineering services and solutions. With a strong focus on innovation and client-centric strategies, the company empowers organizations globally to leverage technology for better operational efficiency and growth across various industries.
The IT Service Desk Analyst will provide first line technical support to users and will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user’s technical issues, which may range from basic troubleshooting to more complicated technical issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to deliver timely and effective IT support. There may also include a range of administration duties within this role.
What will you do?
Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
Ensure that issues are resolved within ticket life cycle
Co-ordination between users and resolver groups (if necessary)
Incident handling and escalation management
Work independently and within a team
Communicate well with internal and external contacts
Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
All KPI related tasks must be followed & adhered to avoid business impact
To ensure that breaks are pre-approved by SME, Team Leader or Manager
escalate unresolved calls to the resolution support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Work onsite from the office on all working days
Candidate profile
Native/C1/B2 level proficiency in Polish and excellent English communication
1st to 2nd level support experience, either onsite or remote
Strong problem-solving, communication, and analytical skills
Knowledge of application support, IT service desk, or software development
Familiarity with SDLC, OS components, and database technologies
Hands-on experience with ITSM tools (e.g., HPSM, BMC Remedy, ServiceNow)
ITIL knowledge or certification is a plus
Certifications such as ITIL, MCSE, or similar (optional)
Self-motivated and customer-service focused personality
Ability to manage tasks independently in a team environment
Are you passionate about solving problems, supporting users, and working in a multilingual environment? Take the next step in your IT career and apply now!
Worldwiders Global Recruitment Worldwiders is a global B2B recruitment company specializing in executive search and specialist recruitment, connecting top talent with prestigious opportunities worldwide. With over 5000 successful placements and 400+ partners across 40+ countries, we provide tailor-made recruitment solutions that drive both career growth and organizational success.
