Looking for a role where you can combine your passion for customer service with cutting-edge technology? Join a dynamic, fast-growing SaaS company that’s transforming the way independent accommodations manage bookings and operations. If you’re tech-savvy, customer-focused, and enjoy solving problems in a collaborative environment, this could be the perfect opportunity to make an impact while growing your career in Málaga.

About the Company

They are an international SaaS company providing a cloud-based booking and property management platform. Their solution helps independent accommodation providers — such as B&Bs, guesthouses, vacation rental owners, and boutique hotels — manage reservations, streamline operations, and connect with guests.

With tens of thousands of users across North America and Europe, their platform is an all-in-one solution that simplifies online bookings, guest management, and integrations with travel agencies.

The Role

They are seeking a Customer Support Advisor for the Iberia and Italy markets. This role is based in Málaga, Spain, with a hybrid work model (office attendance required when needed).

The successful candidate will join a fast-paced, customer-facing team, assisting users across multiple support channels (phone, chat, portal). The role requires someone customer-oriented, tech-minded, and able to troubleshoot effectively while delivering excellent service.

Key Responsibilities:

• Provide multi-channel support (phone, chat, portal) and resolve customer queries efficiently.
• Resolve a high percentage of issues at the first point of contact.
• Help customers maximize their use of the platform and resolve technical challenges.
• Handle general business inquiries, including guest reservations, and liaise with major OTAs (e.g., Booking.com, Expedia, Airbnb, Agoda).
• Troubleshoot complex software and connection issues via screen share.
• Escalate issues to higher-level support or technical teams when needed.
• Contribute to help articles and knowledge resources.
• Consistently meet and exceed customer service KPIs.

About you: 

• Currently based in Málaga, Spain, and eligible to work in Spain.
• Fluent in Spanish and Italian, with excellent English (Portuguese is a plus).
• University degree or equivalent.
• 3–5 years’ experience in Customer Support, ideally in SaaS/software support.
• Tech-savvy with proven troubleshooting skills.
• Strong customer service orientation with a focus on first-contact resolution.
• Professional, calm under pressure, and self-motivated to meet KPIs.
• Able to explain complex topics clearly and simply.
• Quick to learn new technologies and adaptable to changing priorities.

What they offer: 

• Permanent, full-time position.
• Hybrid working model from the Greater Málaga area.
• 25 days’ annual leave plus public holidays.
• Employee Assistance Programme.
• Varied and challenging tasks with real impact on company growth in Iberia and Italy.
• A collaborative, fun, and international company culture with passionate and driven colleagues.

Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. 

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 6000 people find their dream job with our 400+ partners in over 40 countries.