About our Client:

Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.
Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector, with plenty of growth opportunities.

The position of Technical Support is for  a leading American technology company that specializes in developing, manufacturing, licensing, supporting, and selling computer software, consumer electronics, personal computers, and various services. 

• Taking ownership of new cases and escalations promptly and proactively addressing customer satisfaction concerns before they escalate into problems.
• Assisting Enterprise customers, partners, and fellow engineers.
• Defining the scope of customer issues and support boundaries by gathering relevant information.
• Conducting thorough research to investigate problems, with the option to collaborate with other teams.
• Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed.
• Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed.
• Ensuring that each support request you handle adheres to our clients Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.

Requirements:

• Fluent level of written and verbal communication skills in Hungarian and good command of English (B2 Level);
• Willing to start an international experience – work abroad;
• Excellent communication and interpersonal skills and team spirit;
• Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online.