Responsible Gaming Executive - German Market. Our client is on the lookout for passionate, creative, and dedicated people. They are seeking a number of ambitious Responsible Gaming Executives - German Market to join their team in Malta. The German-speaking Responsible Gaming Executive will be reporting directly to the Responsible Gaming Manager, each Responsible Gaming Executive is part of a team that monitors player activities, acts as an escalation point for the wider Customer Service & Fraud team and interacts directly with the players. Are you interested in playing an important role in the evolution of the world’s most exciting card game, casino game and sports betting products? Someone with at least two years in the online gaming sector, matched with an ability to knuckle down and get the work done, will fit right in.
Objectives:
Monitoring: Monitor and maintain relevant risk triggers and act in accordance with policy and procedure
Recording: Ensure all actions are logged and accurately recorded for future reporting and/or audit needs
Escalation: Provide a layer of escalation to the CS and Fraud team and the wider company for responsible gaming queries
Interaction: Contacting customers (via email and/or phone call) to ensure that they are comfortable with their betting and gaming behaviour; paying attention to any signs or markers of harm
Communication: Liaise with the Responsible Gaming Manager on a daily basis to ensure all customer interactions are carried out and recorded appropriately
Collaboration: Liaise with the CS and Fraud Team on a regular basis to ensure that any concerning behaviours identified through contacts are reviewed and dealt with accordingly. You will also need to liaise with all the relevant stakeholders and collaborate where necessary
Cooperation: Liaise daily with the Responsible Gaming Manager who will be your reporting line manager
Key Skills:
Fluent/native level German language skills (speaking, reading & writing)
Excellent communication skills with fluent English
At least two years of experience in the field of online gaming. Any responsible gaming experience would be a bonus
Flexibility, versatility and in a position to work in accordance with the demands of the business
Attention to detail is greatly required
Strong prioritisation, good decision-making skills, with ability to manage a high volume of tasks
Good relationship-building skills
Display knowledge/understanding of German regulations along with any other relevant regulatory bodies’ regulations
Compassion is essential to this role
Nice to have:
A passion for online gaming, especially poker (or at the very least be interested to learn about it) and knowledge of the online gaming industry
An interest in being part of a friendly and enthusiastic team!
Your values:
● Integrity: Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings.
Consistently chooses to do the right thing without exception on integrity issues and where we have responsibilities for our customers
● Collaborative: A willingness to find solutions to problems whilst working in a team unit
● Positive attitude: Finds a way to get things done, is open-minded to exploring new ways of achieving our collective goals, has a positive impact within the business
The core hours for this role will be 08:00-17:00, five days per week (specific days each week to be decided by consultation and based on business needs).
