We are looking for French speakers to work in cultural the sunny city of Málaga!
Job Description:
The mission of the team seeking this role is to provide world-class support to customers for a growing start-up.
The key objective of the Customer Support Agent is to resolve users’ issues and provide constant support.
NOTE: You must have an EU-passport or a permanent residence permit in Spain
Responsibilities
To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
To provide users with solutions through information-gathering, analytical troubleshooting and query research
To deliver a high-quality, smooth, unique and flexible customer experience.
To protect confidential and sensitive information and materials
To demonstrate excellent attendance and punctuality
To operate with honesty, integrity and transparency in all aspects of the work.
Duties
To handle queries via the client’s tools and systems (currently through phone calls and email)
To proactively contribute to the achievement of agreed Service Levels
To complete all training requirements deemed appropriate for the role, at induction and ongoing.
To perform any other ad hoc tasks as required for the execution of the client contract.
Essential Competencies:
The suitable candidate must have a deep-rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:
Excellent communication & interpersonal skills, and highly customer-focused
Excellent organizational skills
Quality focus and Policy adherence
Analytical skills and a keen focus on problem-solving; goal- & service-oriented
Understanding of, and continuous contribution to, team success
Flexible, innovative & adaptable to a wide range of topics and tasks
Ability to efficiently work to specified project delivery deadlines
Proficiency in Microsoft Office suite
Excellent attention to detail
Must be a good team player
Excellent time management skills
Essential Skills and abilities:
Leaving certificate, or equivalent, and a minimum of 12 months’ Customer Support experience
Business qualification desirable
High fluency in French and in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.
Ability to deliver information at customer’s knowledge level in an understandable manner
Ability to apply a logical problem-solving approach to identify the root cause of an issue and reach a resolution promptly.
Ability to function in a fast-paced environment
Strong interpersonal skills, with an ability to think independently and follow through effectively
Offer
Schedule: Monday to Friday, should be 9-17h
Relocation: None, they prefer locals, but if the candidate comes from another country they help with tips in finding an apartment and they help with the NIE
Startup and very young environment in the company
The typical Scandinavian company, based on trust
A small organization that values open communication and good values
Sounds interesting? Do not wait any longer and send your application in!
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
