Our client is expanding their team in sunny Porto! We’re looking for Dutch speakers who want to build a career in the Customer Service field!
About our client: Our client is a leading global information technology, consulting, and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help their clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, they have a dedicated workforce of over 170,000, serving clients across six continents.
Main responsibilities
Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
Log incidents accurately and document all call information according to standard operating procedures
Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
Keep all company information which includes customer information confidential and secured
Ensure compliance to all company policies and procedures
Requirements
Native level of Dutch and advanced level of English
0-6 years of contact center experience
Good written and verbal skills
Quick learner, patient, customer centric and pay attention to details
Excellent data entry, typing skills and understanding of call center environment
Basic knowledge of MS Office Tools: Word, Excel & Outlook
Ability to de-escalate calls and handle high profile escalations
What our client offers:
Determined 1-year contract with the possibility of extension
Fantastic opportunity to work and develop your career in one of the leading international outsourcing companies in a unique and fast-paced working environment
Professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills)
Attractive compensation package
Insurance package: medical, life, and personal accidents coverage
Modern, spacious office with good connection to the city center (metro) and necessary infrastructure around
Relocation package
About Multilingual Jobs Worldwide :
We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
