Dutch-speaking Customer Service Representative in Porto
- Posted 10 February 2022
- LocationPorto
- Discipline Customer Service
- Reference35008
- Contact NameFee Loobuyck
Job description
Our client is expanding their team in sunny Porto! We’re looking for Dutch speakers who want to build a career in the Customer Service field!
About our client:
Our client is a leading global information technology, consulting, and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help their clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, they have a dedicated workforce of over 170,000, serving clients across six continents.
Main responsibilities
- Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
- Log incidents accurately and document all call information according to standard operating procedures
- Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
- Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
- Keep all company information which includes customer information confidential and secured
- Ensure compliance to all company policies and procedures
Requirements
- Native level of Dutch and advanced level of English
- 0-6 years of contact center experience
- Good written and verbal skills
- Quick learner, patient, customer centric and pay attention to details
- Excellent data entry, typing skills and understanding of call center environment
- Basic knowledge of MS Office Tools: Word, Excel & Outlook
- Ability to de-escalate calls and handle high profile escalations
What our client offers:
- Determined 1-year contract with the possibility of extension
- Fantastic opportunity to work and develop your career in one of the leading international outsourcing companies in a unique and fast-paced working environment
- Professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills)
- Attractive compensation package
- Insurance package: medical, life, and personal accidents coverage
- Modern, spacious office with good connection to the city center (metro) and necessary infrastructure around
- Relocation package
About Multilingual Jobs Worldwide :
We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.