Our client in Sofia, Bulgaria is looking for Czech- or Slovak-speaking Customer Support talent to join their team in Bulgaria or remotely!

About the company:

Our client in Sofia is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, they are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Their innovative CX solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.  Their office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.

Now they are looking for passionate and customer oriented Universal Advisor with Czech language to join their team! As a Customer care specialist you will provide customer support to Czech/Slovak and English speaking customers and promote a positive corporate image by demonstrating appropriate conduct, high quality, professionalism and positive attitude in all interactions with customers.

The role:

• Processes inbound calls/chats/e-mails from customers and solve a wide range of customer service issues and problems;
• carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• advising and informing customers regarding clients' products and services;
• navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• proactively provide support and assistance to colleagues and work together as a team.

The Profile:

• Has excellent command of Czech language (at least level C1);
• Has good command of English language (level B2);
• Experience in a contact center or customer facing role is beneficial;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.

For your information...

Live and work in Sofia:

Sofia is the capital of Bulgaria, situated at the foot of the Vitosha Mountain in western part of the country. It has the strongest local economy in the country and the lowest unemployment rate too, which tempts many Bulgarians as well as foreigners to the area. The city is the home of over 100 000 students and provides an incredible amount of 5 top-ranked universities! The huge amount of educated population has a big part to play in the city’s strong economy and the fact that Sofia ranks high in statistics on economical growth, GDP per capita and also its appeal to foreign workforce and companies looking to serve their international customers.

The cost of living in Sofia is quite low, the internet connections are very fast and there’s free wi-fi all around the city, the weather is nice, winters relatively short and so many interesting places to visit within 2 hours by car e.g. the Rila Monastery, Koprivshtica etc. Even though Sofia is one of the biggest cities in Europe with its 1,2 million inhabitants, it is easy to walk around the city. The expat community in the city is growing constantly and there are active expats groups in town, which is a good place to start when moving to Sofia.

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