German speaking Customer Support to world-known iGaming client in Malta

Posted 31 May 2024
Discipline iGaming
Contact NameJohanna Kivimäki

Job description

German speaking Customer Support agents wanted to world-known iGaming client in Malta!

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. 

We want you to excel in the following:

  • Help German speaking customers via e-mail, chat and telephone
  • Work together with your team to reach the best customer satisfaction (including other KPI's)
  • Translate promotional texts and/or customer surveys in your local language
  • Manage customer accounts
  • Follow company policies and practices regarding player safety, protection, and responsible gaming

What´s in it for me?

Not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment.

You´re good at:

  • Communication written and verbal in both German and English
  • Strong Microsoft Office knowledge
  • Background in customer service, this can be face to face, online or via phone calls
  • Multi-tasking and time management

Extra good! 

Previous iGaming experience

Good to know!

  • Start date: Every second week, training is provided
  • Salary: The salary consists of a base salary and a bonus scheme.
  • Work hours: As a customer service agent you work shifts
  • Generous relocation package offered


  • 27 Days Holidays
  • Wellness Allowance – 600.00 payable after probation
  • Yoga & Sports Activities
  • Free Lunch Meals (Meat and Veggie options on site)
  • Health Insurance & Company Doctor
  • Free Fruit & Beverages and Company Discounts – 40% of rental agency fees
  • Gym discounts, restaurant discounts.

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