Customer Service Representative – Lisbon, Portugal
Are you looking for what’s next? Join our client's team in Lisbon as a French-speaking Customer Service Representative and help users build their websites, grow their brands, and succeed online.
You’ll receive full training, access to the latest tools, and continuous development opportunities. With 80% of leaders promoted from within, this is the place to grow your career.
About the company This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do? • Provide exceptional customer service via chat, email, and phone • Troubleshoot platform issues and offer solutions • Educate users on platform features to maximize their website use • Liaise with product and development teams for complex technical issues • Stay updated on program features and updates • Collect and relay user feedback to enhance the user experience
Candidate profile • High level of French (written and oral) and fluent in English (B2) • Experience in customer service or tech support • Strong verbal and written communication skills • Tech-savvy and quick to learn new tools • Excellent problem-solving skills and user empathy • Experience with website builders or CMS is a plus
Employer offers • Full-time role with indefinite contract (negotiable) • Competitive salary and performance bonus • Central location in Lisbon • Fully paid training on company and project • Career development programs, specialized courses, and language classes
About Lisbon Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.
Multilingual Jobs Worldwide Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
