We are currently recruiting for a well-known social media brand, offering a new opportunity for Quality Analysts who are passionate about improving their skills and learning new ones. We are seeking enthusiasts with experience in the Quality audit field to support our clients and help drive improvements in their workflows.
Responsibilities:
Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers;
Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management;
Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs;
Participate in internal quality calibrations led by process owners;
Participate in the development of quality inspection standards and continuously optimize the process and system platform.
Requirements:
Minimum 1+ years of experience in Quality audit, Quality management or with Quality Assurance Programs
Proficiency in English and Dutch
Excellent verbal & written communication & presentation skills
Ability to work in fast and evolving workflows with an eye for detail
Ability to maintain calm while meeting strict deadlines
Comfortable in exercising quality standards in ambiguous scenarios
Computer fluency and understanding the necessity of a data-driven approach
What we offer:
Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
Great career opportunity with a leading international outsourcing company
Opportunity for personal development in a multinational working environment
Competitive salary with an attractive set of social benefits
Relocation package: in case you are not living in Bucharest, the company will offer you support to relocate to our office location
Access to a variety of benefits available through a flexible package that can be customized depending on each employee's needs
Personal and professional development through a variety of training programs (hard/soft skills)
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
