Are you a motivated and enthusiastic native Dutch speaker looking for an international challenge? Do you want to enjoy an exciting lifestyle in the sun of Portugal?
Work as a Dutch-speaking Customer Support Agent for a famous online travel agency! This position offers the possibility to work from home in Lisbon area!
- Inbound based customer support, mainly through phone and email
- Support to guests with managing reservations (requests & complaints, e.g. date change, cancellation, refund process)
- Car rental customer support & rides customer support (similar to an Uber or a Taxi transfer) (here Agents also work with a chat channel)
- Support to partners managing Extranet (assistance to partners managing their hotels, e.g. open availability, manage calendar, invoices, front end set up)
- Each agent supports their language + English
- Native level of Dutch and business fluent English both written and oral.
- Prior experience in customer service/technical support and/or experience
- Ability to take detailed information
- Adapt at working with ambiguity
- Strong comprehension skills (adaptive writing, active reading)
- Ability to stay positive and project optimism – Adaptability to new and ever-changing needs
- Enjoying the gadget culture and staying up-to-speed on the consumer electronics industry
- Strong organizational skills.
- Demonstrated sales and/or customer service success
- Good competitive local salary
- Performance bonus 150 euros
- Meal Allowance 6 euros per day
- Health insurance
- Gym membership
- Possibility to work from home in Lisbon area (you have to be available to come to the office occasionally for training or issues with work equipment)
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.