Dutch-speaking Customer Support Agent for famous online travel agency, Lisbon area with hybrid option

Posted 9 de agosto de 2022 23:09
LocationLisboa
Job type Permanent
DisciplineServicio al cliente
Reference35654
Contact NameRobin Bos

Job description

Are you a motivated and enthusiastic native Dutch speaker looking for an international challenge? Do you want to enjoy an exciting lifestyle in the sun of Portugal?

Work as a Dutch-speaking Customer Support Agent for a famous online travel agency! This position offers the possibility to work from home in Lisbon area!

Tasks 

  • Inbound based customer support, mainly through phone and email
  • Support to guests with managing reservations (requests & complaints, e.g. date change, cancellation, refund process)
  • Car rental customer support & rides customer support (similar to an Uber or a Taxi transfer) (here Agents also work with a chat channel)
  • Support to partners managing Extranet (assistance to partners managing their hotels, e.g. open availability, manage calendar, invoices, front end set up)
  • Each agent supports their language + English

Requirements

  • Native level of Dutch and business fluent English both written and oral.
  • Prior experience in customer service/technical support and/or experience
  • Ability to take detailed information
  • Adapt at working with ambiguity
  • Strong comprehension skills (adaptive writing, active reading)
  • Ability to stay positive and project optimism – Adaptability to new and ever-changing needs
  • Enjoying the gadget culture and staying up-to-speed on the consumer electronics industry
  • Strong organizational skills.
  • Demonstrated sales and/or customer service success

Conditions

  • Good competitive local salary
  • Performance bonus 150 euros
  • Meal Allowance 6 euros per day
  • Health insurance
  • Gym membership
  • Possibility to work from home in Lisbon area (you have to be available to come to the office occasionally for training or issues with work equipment)

 

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