- Posted 01 September 2023
- Discipline Servicio al cliente
- Contact NameJoosep Tiitus
Are you a Czech-speaker living in Portugal?
We are looking for a dedicated and customer-focused individual to join our partner's team as a Customer Support Representative.
In this role, you will play a critical role in ensuring that our customers receive the support they need promptly and efficiently, contributing to our mission to promote the use of renewable energy.
- Customer Support: Provide friendly and knowledgeable support to customers via phone, email and chat by handling enquiries, resolving issues and offering solutions for our renewable energy products and services.
- Technical Support: Assist customers with technical queries and issues, escalating complex problems to the appropriate teams as appropriate.
- Order Processing: Process customer orders and ensure that order processing is accurate and efficient.
- Product Knowledge: Keep your knowledge of our renewable energy products and services up to date to provide accurate information to customers.
- Problem resolution: Investigate and resolve customer complaints and concerns in a timely and professional manner and strive for customer satisfaction.
- Keep detailed records of customer interactions, transactions and solutions using our CRM system.
- Feedback collection: Collect customer feedback to identify areas for improvement in our products and services and forward this information to the appropriate departments.
- Collaborate with other departments: Work with other teams such as sales, product development and quality control to ensure a seamless customer experience.
- High school diploma or equivalent (bachelor’s degree an advantage).
- Previous customer service or support experience is an advantage, preferably in the renewable energy sector.
- Strong communication skills, both written and verbal. (Czech and English)
- Technical understanding and ability to learn complex renewable energy systems and products.
- Problem solving skills and the ability to remain calm and empathetic in challenging situations.
- Knowledge in the use of CRM software and other relevant tools.
- Commitment to environmental protection and an understanding of renewable energy concepts is an advantage.
- Competitive salary and performance related bonuses.
- Opportunities for career development and growth in the renewable energy sector.
- A positive and environmentally conscious work environment.
- Employee discounts on our renewable energy products and services.
- International working environment.
Application: If you are passionate about renewable energy and believe in our mission to make the world a greener place, we encourage you to apply for this exciting opportunity.
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