This is an opportunity to join a prestigious luxury brand within its Client Services Centre in Brussels. The role focuses on delivering exceptional customer experiences while combining personalized service with a strong commercial mindset.

The position offers the chance to interact with international clients, represent a globally recognized luxury Maison, and contribute directly to client satisfaction and retention through premium service and relationship building.

About the company
Our partner is a globally renowned luxury fashion house known for its exceptional craftsmanship, timeless designs, and iconic monogram patterns. With a rich heritage in leather goods, ready-to-wear, and accessories, it continues to set the standard for elegance and innovation in the fashion industry.

What will you do?

• Strive to meet and exceed individual and team performance targets related to customer satisfaction, service quality, and client retention.

• Deliver exceptional inbound customer service via phone, email, and digital channels while advising clients within a specific market.

• Build and maintain strong client relationships by understanding preferences and offering personalized recommendations.

• Take ownership of client concerns and collaborate with internal departments to ensure effective and innovative resolutions.

• Ensure accurate client information and follow-up actions are recorded in internal systems and databases.

• Professionally manage complaints and complex situations while maintaining the highest standards of service.

• Act as a brand ambassador by demonstrating professionalism and embodying the values of the Maison in every interaction.

Requirements

• Excellent written and verbal communication skills in French and Dutch.

• Strong sales mindset with storytelling abilities.

• Customer-first approach with outstanding interpersonal and engagement skills.

• Highly motivated team player with strong energy and enthusiasm.

• Detail-oriented with a passion for delivering exceptional service.

• Ability to manage multiple tasks and meet deadlines.

• Strong punctuality and time-management skills.

• Flexibility to work shifts, including evenings, weekends, and holidays.

• Proficiency in Microsoft Office and CRM systems (Salesforce experience is advantageous).

• Experience in luxury retail is a plus.

• Strong interest in luxury fashion and awareness of current trends is beneficial.

• Ability to thrive in a diverse and international work environment.

What you’re offered

• Opportunity to work for a prestigious global luxury brand.

• Dynamic and international work environment in Brussels.

• Professional development opportunities including coaching and career growth programs.

• Possibilities for internal mobility within the organization.

This role is ideal for individuals who are passionate about luxury, client experience, and relationship building. It provides the opportunity to develop within a fast-paced, international environment while representing one of the most iconic names in fashion.