REMOTE B2B Support Representative - Korean - to leading online casino

Posted 08 Mercredi juin
Job type Permanent
Contact NameCharlotte Kamlin

Job description

Our client operates a worldwide online gaming business which was founded in 1998. Since its establishment, they have become one of the world's largest, licensed, online gaming companies. Now they have clients in more than 100 countries and is expanding.
To support their continued growth, they are currently looking for aB2B Support Representative - Korean.

Location: Remote 

Job Purpose: 

Handle B2B client communication. Research and resolve issues using available tools and interdepartmental support. Process requests in a timely and courteous manner.

Essential Job Functions / Main Duties & Responsibilities:

  • Answer, support and follow up on external facing communication to ensure service is provided to the highest standards
  • Research solutions to issues
  • Interact with various department to resolve issues in a timely manner
  • Use available tools and information resources to resolve problems
  • Use a comprehensive knowledge of the website and the back office systems to investigate and resolve issues
  • Administer transactions as required
  • Review and follow up with deposit / withdrawal transactions in accordance with established standards and procedures
  • Escalate unresolved problems in accordance with establish policy procedures and protocols
  • Perform account administration according to established protocols
  • Research transaction discrepancies and take appropriate action
  • Monitoring of activity, including assisting in the identification of fraudulent activity or abuse
  • Maintain professionalism and adhere to company standards during all interactions
  • Assistance with special projects
  • Perform and support other duties as assigned 

Skills & Qualifications: 

  • Ability to think critically and draw from experience to make decisions
  • Computer literacy
  • Care in dealing with sensitive information
  • Ability to understand both written and oral instructions in English
  • The ability to organize and manage multiple priorities
  • Ability to independently solve problems
  • Strong customer orientation
  • Excellent interpersonal and communication skills
  • Goal Oriented
  • Performance driven and a strong team player
  • Fluent and advanced skills both oral and in specialized languages would be an asset

Knowledge & Experience:

  • Minimum of 3 years in a position with relevant experience would be an asset
  • Knowledge of Sportsbook industry would be an asset
  • Basic office skills including knowledge of Microsoft Word and Excel
  • High school diploma required