Pre- and Post-Implementation

• Contribute directly to the sales revenue plan by configuring devices and enabling revenue recognition.
• Confirm delivery dates
• Agree on client expectations
• Engage all the resources needed to implement devices, avoid as many discrepancies as possible, and establish a trust relationship with customers to make them feel confident about the remote installation process.
• Provide remote training for end users
• Provide follow-up with customer IT questions after installation
• Provide problem resolution support related to devices recently installed and support SPAR installation and collection of error logs
• Keep an open communication with the implementation team (Project managers, coordinators, transition team) to ensure installation sign off
• Restore Configuration of recently implemented devices if necessary

Technical Account Management

• Gather network requirements (Remote), configuration guide, create clone files
• Develop and present configuration guides for customers (Remote)
• Explore and determine possible information security issues.
• Install and configuration of Xerox Office devices
• Configure and add devices to Xerox Software Solutions
• Device testing once implemented
• Coordinate with customers as soon as the equipment is delivered and networked
• Troubleshoot during the implementation process (as needed)
• Manage complex implementations and resolve network issues (escalate if needed)
• Support the escalation process as needed
• Implement office devices & solutions
• Resolve technical issues during the implementation phase
• Deploy Xerox devices and add solutions / Xerox applications as appropriate (Remote)
• Install drivers on client devices accordingly, up to three PC’s (PostScript/PCL/XPS)
• Test device features with end users once devices are fully configured (Remote)
• Save/maintain a configuration report after configuration is complete
• Document configuration steps (Remote) and keep track of the devices installed
• Obtain customer sign offs (Remote)
• Make sure all activities are closed
• Responsible for initial configuration of the devices delivered to the customer’s site and perform as many tests as necessary, to ensure we are accomplishing client needs and expectations.

ADHOC

• Provide in-class training
• Provide accurate, timely, and professional reports to management for historical analysis, current status, and forecasting purposes.
• Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.