German-speaking Technical Support Agent in Barcelona

Posted 12 Jeudi mai
LocationBarcelone
Job type Permanent
DisciplineService à la clientèle
Reference35352
Contact NameJennifer Patzl

Job description

Are you a motivated and enthusiastic native german speaker looking for an international challenge? Do you want to enjoy an exciting lifestyle in the sun of Barcelona?

Work as a German-speaking Technical Support Agent in beautiful Barcelona!

Tasks:

-Taking calls for customer questions, product issues and technical difficulties related to mobile apps, cloud software and associated hardware.

-Dispatching replacement parts

-Updating patient accounts via computerized systems

-Ensuring customer satisfaction

-Documenting and analyzing patient and product information


Requirements:

- Native level of German and business fluent English both written and oral.

(Good knowledge of Dutch, French, Spanish or other European languages is an advantage).

- Experience in customer service/technical support and/or experience in the medical field

- In-depth knowledge of all Windows / Mac OS X operating systems and associated web browsers.

- Ability to take detailed information into the system and troubleshoot issues.

- Willingness to attend paid training of 3 weeks

 

Preferred Qualifications:

- Technically proficient medical device troubleshooting skills;

- Education in technical or medical field

- More than 1 year of relevant technical support experience.

 

Conditions:

  • Documents: Passport, NAF, NIE
  • 1 hour break, 8 hrs/day + 1 shortday (7h)
  • 3 weeks paid training
  • Equipment provided from our company
  • Contract: Indefinido from the first day, 1 month trial period


About us :

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.