Dutch-speaking Ship to Bill Analyst (hybrid working) in Lisbon

Posted 15 Dimanche août
LocationLisbonne
Job type Permanent
DisciplineFinance et banque
Reference34211
Contact NameGino Kral

Job description

Work as Ship to Bill Agent in Lisbon, Portugal!

Want to work for a renowned global IT service and consulting company, presently developing its tech footprint in Lisbon? They are now looking for a bilingual (Dutch and French) Ship to Bill Junior Analyst to join their new team in the capital!

 

Our client

Our client is a next-generation global technology company that helps enterprises rethinking their businesses for the digital age. Their technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs, and delivery centres, and 149,000+ ‘Ideapreneurs’ working in 45 countries, our client serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

The role: 

Work as an Individual Contributor/SME in the Order Management team and key responsibilities would include:

  • Invoice Management including
    • Billing
    • Dispute Management
  • Account Setup & MDM
  • AR including
    • Collections & Cash Applications
    • Ledger Account Management
  • Customer Inquiry and Service Request handling
  • Client Solutions
  • Order Processing

Type of Process: Voice/Chat/Email/Data Entry

Some of your daily tasks in more detail:

    • Create customer account in SAP; perform customer pre-qualification requirements;  provide customers with account information; monitor customer activation and ensure it is completed.
    • Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
    • Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
    • Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
    • Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
    • Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
    • Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits
    • Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities   
    • Update Global Smart Form; Travel & Entertainment expense report review
    • Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
    • Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
    • Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
    • Attend customer calls, emails, chat and respond on requests.
    • Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
    • Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
    • Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.

 

Your profile

  • Education: Minimum of a Bachelor's degree or equivalent in business or a departmentally related 
  • Language skills:
    • Native speaker of Dutch
    • Minimum B2 level in English
  • Soft Skills:
    • Excellent communication abilities
    • Good listening and comprehension abilities
    • Ability to effectively communicate, probe and understand customer issues and provide first call resolution
    • Good interpersonal and issue resolution skills
    • Strong collaboration and coordination skills.
  • Domain Experience: Any one of the following functional experiences will be required:
    • Order Management
    • MDM
    • AR
    • Billing
    • Accounting / AP
    • Logistic Experience
  • Technical/Application skills
    • User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)
    • Good MS Office skills

Offer

  • The opportunity to work in a growing company and put your skills to good use
  • An international company with great career opportunities where your potential will be valued
  • Competitive Salary
  • Shift timings · Monday to Friday - 7h to 18h (Flexibility to work between these hours) 
  • Relocation package for candidates from abroad
  • The chance to work in the beautiful city of Lisbon

 

Does this sound like you?

Don`t hesitate to apply! Send us your resume today or contact us if you have any further questions!

 

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