The RSA (Remote System Analyst) is responsible for working virtually with sales representatives, implementation coordinators and project managers/coordinators to support the pre-implementation and implementation process. This includes device connectivity and making sure devices are correctly set up and functional for customers to be able to utilize
Pre- and Post-Implementation
- Contribute directly to the sales revenue plan by configuring devices and enabling revenue recognition.
- Confirm delivery dates
- Agree on client expectations
- Engage all the resources needed to implement devices, avoid as many discrepancies as possible, and establish a trust relationship with customers to make them feel confident about the remote installation process.
- Provide remote training for end users
- Provide follow-up with customer IT questions after installation
- Provide problem resolution support related to devices recently installed and support SPAR installation and collection of error logs
- Keep an open communication with the implementation team (Project managers, coordinators, transition team) to ensure installation sign off
- Restore Configuration of recently implemented devices if necessary
Technical Account Management
- Gather network requirements (Remote), configuration guide, create clone files
- Develop and present configuration guides for customers (Remote)
- Explore and determine possible information security issues.
- Install and configuration of Xerox Office devices
- Configure and add devices to Xerox Software Solutions
- Device testing once implemented
- Coordinate with customers as soon as the equipment is delivered and networked
- Troubleshoot during the implementation process (as needed)
- Manage complex implementations and resolve network issues (escalate if needed)
- Support the escalation process as needed
- Implement office devices & solutions
- Resolve technical issues during the implementation phase
- Deploy Xerox devices and add solutions / Xerox applications as appropriate (Remote)
- Install drivers on client devices accordingly, up to three PC’s (PostScript/PCL/XPS)
- Test device features with end users once devices are fully configured (Remote)
- Save/maintain a configuration report after configuration is complete
- Document configuration steps (Remote) and keep track of the devices installed
- Obtain customer sign offs (Remote)
- Make sure all activities are closed
- Responsible for initial configuration of the devices delivered to the customer’s site and perform as many tests as necessary, to ensure we are accomplishing client needs and expectations.
- Provide in-class training
- Provide accurate, timely, and professional reports to management for historical analysis, current status, and forecasting purposes.
- Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
- Portuguese Native
- English (Mandatory)
- 4 Yr. degree -BS/BA or 3 to 5 years of work experience
Salary: around 21-22k depending on experience
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