The Operations Manager is responsible for engaging and supporting their team in all day to day payroll processing and reporting activities for their team. The manager will ensure that each payroll is processed timely and accurately using the agreed upon standards and client requirements. You will need to perform active client management, understanding the levels of progress and while recognizing how the client’s activities fit into the larger picture of payroll operations throughout the company. As the Operations Manager you are expected to display decision-making skills that support all company and payroll policies while maintaining and supporting a professional environment.

Key responsibilities:

• Supports the Service Manager, Senior Specialists, Payroll Leads, on their team to be able to support end to end payroll activities and processes according to the defined standards and client requirements including all associated payroll tasks and transactions
• Ensure that the Payroll calendar is created annually and adhered to by the client, and any deviation is dealt with via the appropriate change control process​
• Effectively manage and monitor all client SLAs using the appropriate BI tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager
• Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
• Undertake, support, and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
• Effectively communicate with the client and internal stakeholders as it relates to payroll activities
• Manage and Identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating, and implementing changes and ensuring the defective input process is followed.
• Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service
• Ensure the team updates and enforces the use of the Defined Work Instructions (DWIs)and other process documentation
• Ability to recognize and deal appropriately with sensitive and confidential information
• Support and adhere to all security compliance procedures while managing security incidents as per the defined process
• Ensure compliant use of all systems
• Manage and monitor timely and accurate time recordings in the time management system
• Manage schedule adherence, team productivity, capacity, and utilization
• Support technical issue coordination and resolution
• Maintains current knowledge of legislation requirements, system updates, changes, and overall payroll procedures
• Maintain a professional environment; correct behaviours and enforce the use of business etiquette​
• Attend and participate in Service Review meetings which may include, but is not limited to, providing the appropriate status reports, updates, and actions as it relates to your team and your client(s).
• Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
• Handle all required purchase order management activities per the defined process
• Participates in projects and activities as needed and assigned

Requirements: 

• English and Slovenian on communicative level
• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Essential:

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
• 5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Desirable:

• Experience working with HR and payroll data
• Experience managing a team