We are looking for a German-speaking Customer Support Agents to work in sunny Barcelona!

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, ecommerce, automotive, and financial services.

We are a multicultural company collaborating with employees from over 29 different nationalities.

We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

Responsibilities

• Take incoming user requests B2C (via telephone/email, log call details onto case management systems and  provide response and resolution within SLA to customer)
• Solve requests/incidents that require a higher level of technical knowledge
• Support technical enquires and manage incidents of the client’s product, car electrical chargers.
• Progress / close service requests to a satisfactory conclusion on call management system
• Proactively update customers with status and resolution progress
• Monitor / progress all open queries in queue
• Escalate potential service issues to appropriate level
• Ensure contractual SLA is maintained
• Respond to any reasonable task posed by the assigned manager
• Achieve an excellent customer satisfaction level

Your Profile

• Have a proficient or bilingual level of German and advanced level of English
• Possess excellent customer care skills, knowledge and awareness
• Have adequate professional experience
• Are able to implement and manage changes in processes
• Are responsible and possess independent work habit
• Have good communication and team skills, flexibility and stress resistance
• Follow the security rules of the company.

The offer:

• Full time 39 hours/week permanent contract: Monday to Sunday, rotative dayshifts.
• Initial training (first 4 weeks): Monday to Friday from 09:00 to 18:00
• Salary 22.000 euros gross/year + up to 2.000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Career development programs, specialized courses, and language classes

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.