We are looking for analytical Polish-speaking Customer Support Agents for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk.
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognized amongst India’s 50 best companies to work for in 2020 by the Great Place to Work Institute.
Roles and Responsibilities:
Handle phone calls with customer queries and provide resolution to end users
Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
Escalate priority issues per client specifications to the immediate lead as applicable
Work independently and within a team
Communicate well with internal and external contacts ·
Provide exemplary customer satisfaction
Meet quality standards on all handled contacts
Complete hours of staffed time on all rostered days
Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs
Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Attend trainings as required
Qualifications & Requirements:
Fluent Polish speaker and fluent English level
Good communication skills
Experience in supporting Customer Service
Offer
Attractive salary package
Relocation support
Career growth opportunities in a multinational company
Is this you? Then we would love to get to know you better! Please send your application as soon as possible, as we interview candidates continuously.
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