German-speaking Live Expert in Barcelona, Spain

Posted 23 June 2024
LocationBarcelona
Discipline Servicio al cliente
Reference34251
Contact NameAnnika Wagner

Job description

For one of our clients, we are looking for a Live Expert to work on the German market! This role is focused around providing an outstanding level of customer service through a new, exciting and innovative proposition our client has launched. In order to take the customer experience to the next level, we are providing an online 'go into store' experience, allowing the shopper to have their questions answered from home instantly through a one way video call with our helpful staff. 

The Role

In order to deliver this unique shopping experience, your key responsibilities will be to engage and interact with customers, sharing your expert product knowledge and therefore driving their brand love and confidence in the product range. You will be dealing with customer enquiries accurately and efficiently, assisting them through their customer journey and ultimately concluding in a sale.

Your primary focus will be supporting customer enquiries via the online traffic. You may also be required to support in assisting inbound telephone sales enquiries.

The exceptional service you provide will add a human element to the ever-growing online shopping experience, making this unforgettable and ultimately driving product sales and brand advocacy in the customer market.

To be successful, you will be a dynamic and self-confident candidate, with experience in providing excellent customer service alongside achieving sales targets in a customer focused sales environment.

The Responsibilities

  • Maintain an expert understanding of products
  • Demonstrate products and features
  • Increase sales and therefore market share through your interactions
  • Work in a collaborative manner with other Experts and Sales teams
  • Answer queries efficiently and confidently
  • Increase conversion rate from query to purchase
  • Decrease query handling time
  • Feedback and share best practices
  • Keep up to date with competitor products and use this to convert sales
  • Capture and report all relevant data on a daily basis
  • Drive brand awareness and advocacy
  • Build meaningful customer relationships
  • Provide a positive and memorable experience to each customer

The Ideal Profile:

  • Native level German, fluent English
  • Previous customer service experience
  • Personable and energetic personality
  • Strong communication skills
  • Motivated by sales and customer service
  • Comfortable working in a training and sales environment
  • Friendly and have an engaging personality
  • Comfortable demonstrating on a one to one and group basis
  • Able to work as part of a team
  • Self-motivated

The Offer

  • Long-term contract
  • Full time, 39 hours/week, contract
  • Monday to Friday 09h - 20h
  • Salary: 20.000 euros gross/year + up to 3.000 euros gross/year
  • International and dynamic environment in Barcelona
  • High possibilities to further grow inside the company
  • Employee discounts

 

Sounds good? Then send your CV to: annika.wagner@multilingualjobsworldwide.com

I look forward to hearing from you soon!

Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.