Our client operates a worldwide online gaming business which was founded in 1998. Since its establishment, they have become one of the world's largest, licensed, online gaming companies. Now they have clients in more than 100 countries and is expanding. To support their continued growth, they are currently looking for aB2B Support Representative - Korean.
Location: Remote
Job Purpose:
Handle B2B client communication. Research and resolve issues using available tools and interdepartmental support. Process requests in a timely and courteous manner.
Essential Job Functions / Main Duties & Responsibilities:
Answer, support and follow up on external facing communication to ensure service is provided to the highest standards
Research solutions to issues
Interact with various department to resolve issues in a timely manner
Use available tools and information resources to resolve problems
Use a comprehensive knowledge of the website and the back office systems to investigate and resolve issues
Administer transactions as required
Review and follow up with deposit / withdrawal transactions in accordance with established standards and procedures
Escalate unresolved problems in accordance with establish policy procedures and protocols
Perform account administration according to established protocols
Research transaction discrepancies and take appropriate action
Monitoring of activity, including assisting in the identification of fraudulent activity or abuse
Maintain professionalism and adhere to company standards during all interactions
Assistance with special projects
Perform and support other duties as assigned
Skills & Qualifications:
Ability to think critically and draw from experience to make decisions
Computer literacy
Care in dealing with sensitive information
Ability to understand both written and oral instructions in English
The ability to organize and manage multiple priorities
Ability to independently solve problems
Strong customer orientation
Excellent interpersonal and communication skills
Goal Oriented
Performance driven and a strong team player
Fluent and advanced skills both oral and in specialized languages would be an asset
Knowledge & Experience:
Minimum of 3 years in a position with relevant experience would be an asset
Knowledge of Sportsbook industry would be an asset
Basic office skills including knowledge of Microsoft Word and Excel
