As a Customer Service Agent, you will play a key role in our mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of our 11 brands in their native languages.Working the night shift, and 5 days a week, you will be part of a close-knit team of 10-20 people. Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.We provide a two-week training program including systems and product modules, plus ongoing support so that you can provide the best possible support.
This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment.
What you will do
Support your colleagues and contribute to a great team atmosphere
Deliver customer support across LiveChat (70%), email, and telephone
Guide customers through the desktop and/or mobile devices to assist them in using our services and products
Help to resolve customer queries
Share knowledge, contribute to team projects, and identify innovative practices that improve customer support activities
Work closely with other departments like Player Safety, Responsible Gambling, and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Handle both written and verbal internal communications in English
Be comfortable working night shifts
How will success be measured in this role?
Customer satisfaction scores
Contact quality (demonstrating empathy, reaching a resolution, strong communication, and friendliness)
Number of contacts handled
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with company values
Successful completion of all relevant training and other compliance activities that support the company's sustainable and responsible growth
Your experience
Fluency in English and Dutch language is essential
Excellent, responsible, and reliable team player
Experience in complex problem solving
Ability to multi-task in a fast-paced environment
Good understanding of basic internet and technical concepts
An advantage
At least 1 year's experience in a customer support environment
Benefits
Attractive / strong salary
A lot of fringe benefits
Live in one of the most beautiful spots in Europe
Growth opportunities
Relocation package
Bonus pay for working nights
Hybrid work from home / from office options
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
