Are you a Spanish speaking technical service enthusiast, looking for a new challenge in the beautiful, popular capital of Lisbon? Then this is the opportunity for you!
About our Client
Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets. Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector.
Why Lisbon?
Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and around 2.8 million in the entire metropolitan area. It is a city close to the sea, offering great shopping, nightlife, and an amazing cultural heritage, and many beautiful buildings. This is one of many reasons that Lisbon has become one of the most popular destinations for European travelers. The climate has what is called the subtropical - Mediterranean climate, meaning that it has mild winters and hot summers. Lisbon has everything you wish for: sun, warmth, good nightlife, relaxed lifestyle, good food, shopping, culture, parks, and surfing!
Responsibilities
As a Customer/Technical Service Representative, your main mission will be to manage their requests regarding the use and proper functioning of this device.
This support will be in Spanish and English via phone and e-mail.
Project
The company is an innovative medical device company dedicated to making the lives of people with diabetes and other conditions easier, using a unique alternative to traditional insulin delivery methods. With its simple, wearable design, their device provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Founded in 2000, more than 100,000 users across the globe rely on this tool to bring simplicity and freedom to their lives.
Your Profile
Fluent in Spanish and fluent English
2 years of experience in a tech-support operation;
Empathic and helpful;
Good communication skills;
Experience in troubleshooting/technical support;
Team player;
Soft-skills for de-escalating situations when needed;
Assist on invoicing, tracking shipments, placing orders;
Able to handle sensitive information;
Fast learner capacity.
Our Offer
Relocation package:
Accommodation in a shared apartment with your own room (all expenses covered including cleaning)
Initial flight expenses refund
Pick-up at the airport
Support with legal registration, tax number, residence papers
Free annual flight to your home country
Competitive salary + bonus if applicable
Private health insurance
Free Portuguese language courses, water sports, soft trekking, and much more
International career in a multicultural environment
Possibility of cooperation with leaders in various industries
Intensive training and familiarization phase
Opportunity to grow and evolve within our organization
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
