German-speaking Customer Back Office Support for a travel agency in Lisbon
Are you interested in the tourism sector and fluent in German and English? Then we are looking for you!
Our client is a strong global leader in business process outsourcing (BPO). They continue to specialize in customer experience outsourcing, and their capabilities extend across voice, social and digital channels. They strive on a daily basis to improve the services delivered to its clients by putting its employees at the heart of the company. Your ideas and suggestions will be welcomed as you will help them grow and advance! You will join a team of over 500 employees of 35 nationalities!
As a German-speaking Customer Support Agent located in the beautiful city of Lisbon, you will arrange and manage legal claims with different actors with lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations. All this while working for one of the most well-known companies in the business! Your missions will consist in:
- Answer to customer requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience;
- Verify if transport operators are treating all passengers by their rights;
- Understand customer's unique situations and proceed with treatment and follow-up of their legal claims;
- You are fluent (level C1 at least) in German- written and spoken level
- You have fluent English (level C1 minimum)
- You are recognized for your attention to detail and dynamics;
- You enjoy challenges and you currently looking to join an exciting high-growth company.
- 6 months fixed term contract;
- Initial and continued training;
- Attractive basic salary + monthly bonus;
- Transportation allowance;
- Meal allowance;
- Private Health Insurance (free after 6 months of the contract);
- Stable work and career development;
- Reimbursement of flight ticket, for candidates relocating from abroad;
- Accommodation provided during the first 12 months of work, for candidates relocating from abroad;
Multilingual Jobs Worldwide
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