German speaking Customer Support Agent to iGaming Client in Cyprus

Posted 28 November 2022
LocationLimassol
Discipline iGaming
Reference36061
Contact NameAga Loughran

Job description

Job Description
As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities
• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying, and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying up to date on rules, processes, and licensing needs.
• Contributing to a collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.



What our client is looking for:
• English + German fluency
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness

 

What's in it for YOU?
• Excellent work environment
• Attractive salary package
• Monthly incentive Bonus
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enroll in Company's medical insurance plan
• Possibilities to enroll in Company's pension plan
• Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

 

Relocation Perks:
• Flights, transportation, and free accommodation for 2 weeks
• Monthly rent allowance
• Medical insurance
• Our client will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus!

 

Benefits of living and working in Cyprus
• Fantastic Cypriot weather -350 days of sunshine a year
• Advantageous tax rates - 0% income tax up to € 19,000 / year
• EU member state - Direct flights from the majority of EU cities
• English is widely spoken
• Plenty of fresh air with low pollution levels
• Peaceful society with low crime rates
• Stunning beaches and natural scenery and incredible history
• Large expat community