We are hiring German-speaking Client Advisors for one of the most prestige French luxury fashion house in Brussels! As a Client Advisor @Client Service Center, you will be an ambassador of the Brand, ensuring that every Client is treated according to our clients promise:

"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to our store, you will leave feeling enriched!"

Main Responsibilities:

• Welcome every Client and provide best Client experience
• Be responsible for answering all incoming contact from client via multiple platforms: phone, email and social media
• Advise clients across the Brand and all product categories
• Engage with Clients to develop long-tern relationships, leveraging different clienteling tools, in order to foster Brand loyalty
• Maximize each sales opportunity while working toward goal set forth by the rand
• Perform as a team-player, participate in all activities contributing to the overall objectives of the Client Service
• Learn and master Brand and product knowledge
• Follow the company’s policies and procedure

Languages:

• Fluent in German and good command of English (oral and written)

Basic Qualification:

• Great familiarity with IT tools
• Strong interpersonal skills

Expected Attitudes and Skills:

• Curiosity
• Agility
• Empathy
• Commercial Mindset
• Passion for the Brand
• Professional Attitude
• Interpersonal skills
• Responsibilities and ownership