French-speaking Remote Technical Support for Security Systems in Bulgaria

Posted 02 September 2022
LocationSofia
Job type Permanent
DisciplineKlantenservice
Reference35749
Contact NameAlrik Hoffmann

Job description

Currently, we are recruiting for our newest remote project.

The primary purpose of a Technical Support Representative is to provide first-class service by responding to inbound emails and phone calls from customers.

Our client provides retail analytics to improve profitability and effectiveness.

Responsibilities:

  • Support, configure and troubleshoot security-related hardware and software.
  • Provide daily technical support and customer services for business clients.
  • Receive and perform customer calls and emails to provide step-by-step guidelines for the resolution of a technical issue.
  • Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation.

Requirements:

  • Very good communication skills in French and English: written, verbal, and listening.
  • Experience and/or knowledge in technical support is necessary.
  • Demonstrate a passion for excellence with respect to treating and caring for customers.
  • Have a pleasant, patient, and friendly attitude.
  • Strong problem-solving skills and ability to interpret and communicate data.
  • Be able to troubleshoot basic issues related to technology.
  • Very familiar with computer operation systems, (incl. Microsoft suite)

We offer:

  • Attractive salary + extra bonuses
  • Entirely work from home
  • Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers
  • Rewards and recognition programs
  • Trainings following the leading global standards for the highest quality of Customer Service and Technical Support
  • Structured working environment
  • Career opportunities
  • Team Building activities
  • 21 days of annual paid leave
  • Referral program bonuses

 

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