Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
Fast and effective response to inbound queries
Outbound calls when necessary to solve issues with customers and different internal business units
Quote creation and follow up with cross selling / up selling and a proactive and service attitude
Ensuring personal knowledge of the Store portfolio and Post sales process' are maintained
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
Candidate Profile
Advanced level of English + native market language
Strong communication skills
Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
Customer Driven and motivation to work in sales
Achievement and target oriented
IT knowledge and technical understanding
Minimum of 1 year relevant experience
Strong personal interest & curiosity in IT products and applications
Real capability to listen to customers
Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Exceptional customer facing and customer care skills
About us
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
