Spanish-Portuguese speaking Service Desk Agent

Posted 11 July 2022
LocationBudapest
Discipline Kundenbetreuung
Reference35558
Contact NameJazmín Lavandeira

Job description

Our client is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. They are all over the world, representing the company within Europe with 16 offices. 

 

For their office in Budapest, Hungary, they are looking for Service Desk Support Agents for one current client.

Responsibilities:

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

We are looking for you, if you:

  • Advanced or native in Spanish and Portuguese language and you have upper-intermediate English language skills.
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).
  • A university graduate - fresh graduates are welcome!
  • You have willing-to-learn attitude & customer-focus mindset.
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem-solving skills.
  • Service window the team needs to cover: Monday-Friday 8AM-2AM

We can offer:

  • Relocation package
  • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
  • Training and continuous learning and certification opportunities
  • Chance to be part of a rapidly expanding organization
  • Multilingual environment
  • The pleasant and inspiring working atmosphere with the multicultural community and state-of-the-art technologies
  • Competitive salary and cafeteria benefits
  • All You Can Move SportPass
  • Reimbursable language courses
  • Accident/risk insurance and free medical services
  • Team events and Company events 
  • High-value awards and recognitions, annual bonus for top performers, and annual salary review

 

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