We are looking for a Russian-speaking Customer Support Agent to work with a leading iGaming company in sunny Malta!
Job Purpose:
To handle customer communication on behalf of our company, researching and resolving customer issues, using available tools and interdepartmental support. Problem-solving, administering the customer’s account.
Essential Job Functions / Main Duties & Responsibilities:
Answer and support customer-facing communication in required languages, and translate emails, website information, and any other matter as requested.
Research solutions to customer issues
Interact with various departments to resolve customer issues
Use available tools and information resources to resolve problems
Use comprehensive knowledge of our website to investigate and resolve issues
Escalate unresolved problems in accordance with established policy procedures and protocols.
Administer client account management including updating notes in accounts
Research transaction discrepancies and take appropriate action
Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
Amending / adjusting transactions in customer accounts when necessary or instructed
Maintain professionalism and adhere to company standards during all interactions.
Assistance with special Customer Services projects
Other tasks and duties as assigned.
Skills & Qualifications:
Ability to think critically and draw from experience to make decisions
Computer literacy
Care in dealing with sensitive information
Ability to understand both written and oral instructions in English
Ability to write, read and speak in the required languages
Ability to deal with ambiguity and identify customer’s needs
The ability to organize and manage multiple priorities
Ability to independently research solutions and solve problems
Strong customer orientation
Excellent interpersonal and communication skills
Performance-driven and a strong team player
Fluent and advanced skills both oral and in specialized languages would be an asset
A high school diploma required
Flexible and has the ability to quickly adjust to frequent process and information changes
Knowledge & Experience:
A minimum of 3 years in a position with relevant experience would be an asset
Knowledge of the Sportsbook industry would be an asset
Basic office skills including knowledge of Microsoft Word and Excel
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
