A Customer Support Specialist in this organisation will be 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.
The company strives to be the best in Support and Customer care within the industry. Hence why, they are looking for individuals who possess the same vision and ready to provide their customers with support on a 24/7 rotating shift.
Key Responsibilities
Handle customer queries through Live Chat and email
Escalating to relevant departments and following up on the resolution
Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
Working closely with the VIP, Marketing and Risk/Payments department
Crediting bonuses & Free spins
Upselling the Brands promotions
Actively engaging customers
Skills & Experience Required
Fluency in Spanish and English both written and oral
Customer support experienced
Strong PC and internet skills
Very good problem-solving skills
Strong attention to detail
Strong team player
Good online attitude
Staff will be required to work shifts
Other Adhoc duties
Further Information
At this company they offer a friendly, dynamic work environment. They believe that their employees are their main asset and they make sure that they walk the talk. In addition to a competitive salary, they also provide daily lunch, regular team events, Comprehensive Health Insurance and other benefits. This position is based in Malta and they are looking to recruit as soon as possible.
