The Customer Service Representative is accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints.
The CSR will be dealing with external contacts (customers from relevant markets) and internal contacts (specialists from various departments within the bank)
The Customer Service Representative will be working within and promoting the Company Values at all times.
Duties and Responsibilities
• Provide Information on Pension Payments
• Provide information on payment methods
• Handle questions on international payments
Desired minimum requirements
Education and Experience:
o Successful completion of relevant certificate / diploma / degree course: Banking, Accounting or Business Studies
o Fluency in Italian, Spanish plus English
o Minimum 1-year experience in a customer service environment, preferably in a finance, banking, payments or pensions sector
o Excellent knowledge of Microsoft Office products
Essential Skills and abilities
o Ability to function in a fast-paced environment where standard of quality and timeliness are established
o Must possess excellent PC skills
o Must be goal orientated
o Ability to speak, read and comprehend appropriate language(s), including English and possess good verbal communications skills
o Must possess fluent English skills
o Must possess superior listening skills
o Ability to deliver information at customer’s knowledge level in an understandable manner
o Strong interpersonal skills and ability to think independently and follow through effectively
o Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
o Must be numerate and possess excellent attention to detail
What we offer
Permanent contract, Full Time Position
Initial training
Relocation package: economical assistance for candidates applying from abroad
Do you think you have the right profile? Do not wait any longer and apply!
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
