Russian- speaking Quality Analyst in Lisbon

Posted 01 February 2023
LocationLisbon
Discipline Marketing
Reference36271
Contact NameRicco Klemmer

Job description

The  project  involves  moderation  of  content  (images/text/videos)  to  tag  it  to  accurate  labels  based  on  policies  for one of the Largest Technology giant.

You will be responsible for assuring the quality of this team, performing audits on the team’s tickets, figuring out weak points in the support given to customers and mentoring the team to improve their overall quality.

Responsibilities

  • Works  closely  with  Quality  Assurance  Leaders  to  aggregate,  prioritize,  and  report  top  issues  impacting decision accuracy for its market and workflow

  • As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.

  • Delivers “on-spot” training to auditors on new or changing Content Policies as well as “refresher” trainings on existing Content Policy

  • Audits decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies

  • Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrectMentors’ agents on the use of quality tools and systems

  • Develops process documentation and aggregates feedback about the functionality of quality tools

 

Requirements

  • Russian Native Level (C2) and fluency in English (B2/C1)

  • 2 years relevant   work   experience   in   business   process   outsourcing   company   or comparable   service environment

  • Preferably  minimum  of  1  year  of  experience  within  an  audit  or  quality  environment  performing  quality control and quality analysis

  • Able to adapt quickly to changes in workflows, such as updates in policies and guidelines

  • Excellent organizational skills and detail-oriented approach to problem solving

  • Excellent  communication  (verbal  and  written),  including  the  ability  to  clearly  communicate  in  a  dynamic environment across all levels

  • Able to prioritize and manage tasks efficiently

  • Understanding of business processes and improvement methodsUnderstanding of departmental policies and procedures

  • Experience with confidential information collection and management (preferrable)

  • Strong Microsoft Excel knowledge (PivotTable, charts, statistical functions)

Our offer

  • Competitive salary and various benefit packages (private  health care including dental care, life  insurance and cafeteria benefits).

  • Opportunity to be part of a global organization with good practices focused on continuous development.

  • Open-minded and multinational environment.

  • Pleasant and inspiring working atmosphere.

  • Professional development and ambitious tasks

Apply now and start your career supporting this exciting team! Please note: only candidates with a valid work permit for Portugal or an EU passport can be considered.

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Russiany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.