German-speaking Service Desk Agent to beautiful Budapest, Hungary

Posted 29 June 2021
LocationBudapest
Job type Permanent
DisciplineIT
Reference34048
Contact NameKristina Barthel

Job description

Are you looking to get your career started in one of the world’s largest IT firms in Budapest? Do you speak German fluently, have an eye for detail and are you Tech saavy? Then we are looking for you!

 

Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

They are all over the world, representing their company within Europe with 16 offices. They are an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

 

Responsibilities

  • Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
  • Ticket creation/categorization/prioritization.
  • Ticket escalation to respective Support Group.
  • Coordinating the German end user resolution in cooperation with the other English speaking support units.
  • Incident resolution and recovery.
  • Communicating solution or workaround to the employees of the customer in German.
  • Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
  • Communicating updates regarding major incidents to users.
  • Running reports on active users on a quarterly basis and verifying with managers.
  • We are looking for you, if you:
  • Have excellent written and verbal communication skills in German and at least upper-intermediate English.
  • Have experience in customer service – experience gained in IT Help Desk would be an advantage.
  • Have at least High School degree.
  • Have desire to learn - no IT background required, training will provide the necessary technical knowledge.
  • Are open to work in shifts.
  • Have excellent communication skills – both written and spoken.
  • Are flexible, open-minded personality with a "can do" attitude.

 

Requirements

  • Have excellent written and verbal communication skills in German and at least upper-intermediate English.
  • Have experience in customer service – experience gained in IT Help Desk would be an advantage.
  • Have at least High School degree.
  • Have desire to learn - no IT background required, training will provide the necessary technical knowledge.
  • Are open to work in shifts.
  • Have excellent communication skills – both written and spoken.
  • Are flexible, open-minded personality with a "can do" attitude.

**All applicants must hold an EU/Hungarian passport or have a valid work permit for Hungary

 

The Offer

  • Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
  • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization).
  • Chance to be part of a rapidly expanding organization.
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
  • Reimbursable language courses.
  • Team events and Company events (cool and youthful parties with team-games, etc.).
  • High value awards and recognitions, annual bonus for top performers, and annual salary review.

 

Why Budapest?

Living in Budapest is pretty great. Expats in Hungary can expect to pay less for food, medicines and cosmetics, and monthly public transport costs and average rent are considerably lower than many countries. Value for money and the opportunity to live well whilst saving money are some of the best reasons to work in Hungary, and you will find the people to be welcoming and accommodating.

 

If you are interested, please send your application to: kristina@multilingualjobsworldwide.com or book a phone call with me here: https://calendly.com/kristina_multilingualjobsworldwide/15min

 

About Multilingual Jobs Worldwide :

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.

*If you are not contacted within the following 2 weeks, it means we will not proceed further with your application for this position. However, we will keep your CV and contact you for future opportunities that match your profile!