German-speaking Service Desk Agent – Remote in Portugal

Posted 27 May 2022
Job type Permanent
DisciplineCustomer Service
Contact NameDiana Sabanovic

Job description

Our client

Their focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better.

Your role:

To join our team in Portugal, we are now recruiting multilingual team members, fluent in German, to support users who contact our service desk. You will offer assistance to customers and ensure they have a high-quality experience, as well as work closely with your team colleagues to give a quality service to our final customer.

You’ll be instigating and driving cultural change to shape an environment in which teams can provide better, faster, more effective solutions, by building upon your existing knowledge and ability. And by shaping your world around working your way, you can shape the way the world learns, travels, buys, lives and works.


Previous experience in the responsibilities described
Fluency in English and German
Good communication skills and team work ability 
Ability to problem solve and think critically
Customer oriented

Key Performance Indicators - Ensure users have a good experience with Service Desk

Perks of working with our client:

Work life balance
Competitive salary
Life insurance and Private health insurance extensive to family members and since the first day of employment
International career in a dynamic and enthusiastic environment
Training and internal career progression plan upon hiring
Several discounts available with our partners
The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion
An IKEA voucher to help you build your own home office

About Multilingual Jobs Worldwide


Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.